Cancelling an Order & Refunds

 

Under Consumer Regulations you have the right to cancel your order (cooling off period) for a full refund (excluding original delivery fees), as long as you do so no later than 14 days after the day on which you receive the goods or service. This right to cancel does not apply to certain goods that we sell, for example wallpapers, food, personalised bespoke and made to your order items.

 

To cancel your order you must contact our Customer Service Team. We will then send you a returns form to be included in the parcel with your returned items.

 

You must return items no later than 30 days after delivery.

 

If you cancel your contract within this cooling off period and the goods have already been dispatched, then you shall be entitled to a full refund excluding any delivery and return charges.
Please note that you are required to return the goods in the same condition as they were delivered to you, as well as in all the original protective and exterior packaging in a resaleable condition.